To provide faster, friendlier, and more affordable onsite support services. You probably have a "health plan" for yourself, and "roadside assistance" for your car, but who is looking after the health and well being of your computer? Ask us for the answer. Our friendly and affordable onsite services are available to everyone. As complex and capricious as our computers have become, imagine having the expert help you need, no matter where you live within 20 miles from Boston
Over twelve years of multiplatform experience. Hands–on background in LAN/WAN environment with proven skills in systems setup and optimization of Windows
XP Workstation/Server, Windows2003/2008Server. Demonstrating success troubleshooting computers using comprehensive diagnostic procedures and performing installation/replacement of peripheral devices. Repeatedly praised for outstanding performance that exceeds corporate expectations in most case.
IBM Pc Compatible hardware support Network Administration, Systems Administration, Hubs/Switches Cables/Routers Server/LAN Optimization,
VPN Network, Wireless Access Point and more.
Broad-Based Skills: Team Building & Leadership Training, Customer Service/Client Relationship Management, Creative Problem Solving, Research and Analysis.
Former BBN, GTEI and GENUITY worker in Cambridge/Burlington and Woburn, MA. Six years troubleshooting connectivity issues for local and remote networks (LAN/WANs) Administrating Dialup Ascend Switches,
VPN Connectivity, Supporting Wireless Access point, user's Desktop and over three hundred Cabletron, Cisco Smart switches as well.
Technical Certification COMPTIA A+ certification Certificate received September 2001
University of Saint-Etienne, France Associate Degree in Telecommunications Completed June 1987
STRIVE Boston, INC. Participant in a 6-week professional development program. General courses included professional development and career planning. Professional certificate received December 2001.
Computer Skills Experienced with all Microsoft Office 2000 and 97, Word, Excel, Outlook, PowerPoint and Access. Windows 95,98,2000,XP, UNIX (basic), and Internet, browser and email applications.
Work Experience Alf Technology Training School S. Felipe, Cape Verde Islands.
May 2001 Founder Maintained and analyzed PL (profit and loss) statements to ensure continued financial stability of the organization General network administrator duties which included installation of software and maintenance of local network. Trained clients in basic operating systems and all basic software applications. Provided basic internet service for clients outside of school.